Return & Refunds Policy

Thank you for shopping at Vivian Wanders! We want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you’ve received, we offer a straightforward return and refund process. Please review our policy below for more details.

1. Returns

We accept returns within 14 days of receiving your order. To initiate a return, please ensure the following:

• The item must be in its original, unused condition.
• The product should be returned in its original packaging.
• The return request must be made within 14 days of receiving the product.

To initiate a return, please contact our customer support team at [email protected], and we will guide you through the return process.

Note: Customers are responsible for the shipping costs of returned items unless the product received was defective or damaged.

2. Refunds

Once we receive the returned item and confirm it meets the return criteria, we will process your refund. As we only offer Cash on Delivery as the payment method, the refund will be issued as per your initial order value. Refunds will be issued through cash or an equivalent transfer at our discretion.

Refunds are processed within 7-10 business days after the returned item is received. Please note that shipping fees are non-refundable.

3. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the item you want.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return and either send you a replacement product or issue a full refund, depending on your preference.

If you have any questions or concerns regarding our Refund & Return Policy, Shipping Policy, or anything else, please do not hesitate to contact us at [email protected].